What is the difference between perception of service quality and customer satisfaction?

In many
cases, there is no difference between these two terms.  They are often used interchangeably.
 However, some scholars argue that there is truly a difference between the two.

The perception of service quality is a measure of how well a service that is received
matches up to the expectation that the customer had prior to receiving the service.  Customer
satisfaction is the degree to which the customer is happy with the service received.

These are clearly very similar concepts.  However, some scholars differentiate between
the two.  Some scholars argue that customer satisfaction is more of a long-term concept while
perception of service quality varies from one transaction to the next.  That is, a person can
feel that they have gotten poor service from a firm on a recent transaction and therefore give
the firm a low score on perception of quality yet, at the same time, the person can be fairly
satisfied with the firm because of the quality of previous transactions. 

Researchers have found that there is a strong correlation between these two things.
 That is, people who have a perception that the services they have received have been of high
quality are very likely to have high levels of customer satisfaction as well.  Therefore, the
difference between these two things appears to be more important to academics than to actual
customers.