Give me an example of how you can use "I" and "me" theory in customer service.

George Herbert Meads theory of "the I
and the me" characterizes the "I" as the active aspect of personality, analogous
to the Freudian "ego," and the "me" as the socialized aspect, consisting of
the internalized attitudes of society. This means that the "me" conditions the conduct
of the "I."

In a customer service context, this principle suggests
that customers should be treated in such as way as to condition a desirable reaction. For
example, a customer making a complaint must be treated not only as though the complaint is
reasonable but as though that customer is the type of "I" who would only be capable of
making a reasonable complaint in a civilized manner.

Of course, in a
short-term customer service situation, the employee serving the customer has very little
influence over the customers "me," which has been conditioned by society over the
customers entire life. Perhaps all the employee can effectively do is to observe the customers
"me" through the conduct of the "I" and use this to ascertain what solution
or course of action will be most appropriate for that customer.

For example,
the employee might look at the range of options available to him/her in serving the customer and
use observation of the "me" to determine such matters as (a) whether it will be
helpful or merely confusing to present the customer with the full range of options (b), whether
one particular option stands out as being immediately most suitable for this customer, and (c)
which option or options are most likely to appeal to this customer and why.

This applies in any number of situations, from retail in a department store to such
products as financial services. In the latter case, a concrete example might be deciding how to
present a large array of options for mortgages or investment products to customers who differ
not only in terms of expertise and financial acumen but in the expectations conditioned by their
socialized "me."

In a long-term customer relationship, the
customers "me" may actually be conditioned, at least in his or her manner of dealing
with that particular organization. Employees should therefore be trained to deal with customers
in a predictable and consistent manner, amounting to a house style.

What does the following Party slogan mean: "Who controls the past controls the future. Who controls the present controls the past?"

This Party slogan
is first mentioned in Part One, Chapter Three of . To put it into
context,is thinking about the Party's past alliance with Eurasia. According to the Party,
Oceania and Eurasia have never been allies but Winston has a strong memory of their friendship.
However, it does not matter that Winston can remember it: the Party says that it never happened
and has rewritten the history books and newspapers accordingly.

The Party is
able to rewrite the past through a combination of brainwashing and violence. Because people are
unable to speak out, the Party takes control of the both the present and the future. It can
continue to manipulate the truth without worrying that anybody will contradict its version of
events. If somebody does, they are sent to the Ministry of Love, as happens to Winston in Part
Three. 

Please explain the two deaths, Piggy's and Simon's, in Lord of the Flies by William Golding.

There are
actually three deaths in 's novel , but the two you mention can be
classified as murders and are therefor more egregious. The first death is the little boy with
the mulberry birthmark who is inadvertently killed in an out-of-control fire in chapter two; 's
death borders on accidental but 's death is flagrant murder.

Simon is killed
on a dark, stormy night after he has discovered the truth about the beast from the Lord of the
Flies. He is weak and exhausted, but he wants to tell the others that the beast is in all of
them, is part of them. He crawls through the dense foliage to get to the spot on the mountain
where the boys have all gathered to celebrate a successful hunt and eat meat. 

The boys have all gathered into a circle and begin to chant the same words as they do
on a hunt: Kill the beast! Cut his throat! Spill his blood! Do him in! Some ofassume the role
of a pig and a kind of a mock hunt ensues. The lightning, thunder, and rain are crashing around
them, and it is clear the boys who are chanting in a circle have gotten caught up in theand
emotion of their setting--and then Simon appears, crawling out of the woods in the dark. He
crawls to the center of the circle and tries to talk to them, but his words are unintelligible
to them and they do not listen.

The sticks fell and the
mouth of the new circle crunched and screamed. The beast was on its knees in the center, its
arms folded over its face. It was crying out against the abominable noise something about a body
on the hill. The beast struggled forward, broke the ring and fell over the steep edge of the
rock to the sand by the water. At once the crowd surged after it, poured down the rock, leapt on
to the beast, screamed, struck, bit, tore. There were no words, and no movements but the tearing
of teeth and claws.... Presently the heap broke up and figures staggered away. Only the
beast lay still, a few yards from the sea. Even in the rain they could see how small a beast it
was; and already its blood was staining the sand.

Simon
is dead, killed by the other boys, and the next day onlyseems to feel any sense of
responsibility or remorse for this act.

While Simon's death was an accident,
Piggy's was not. Whencomes and steals Piggy's glasses one night, Piggy has had enough. While he
has always been afraid of Jack--and probably still is, to some extent--he is ready to fight
back. It is not going to be a fair fight, however, because Piggy can barely see and, though he
has Ralph and the conch, Jack has a tribe of savages who no longer recognize the authority of
the conch. 

Piggy asks Which is betterto have rules and agree, or to hunt
and kill? It is not a difficult question for Jack, and he allowsto lever a boulder to drop on
Piggy, smashing both the boy and the conch. 

When the naval officer arrives
to rescue the boys, Ralph 

Ralph wept for the end of
innocence, the darkness of mans heart, and the fall through the air of the true, wise friend
called Piggy.

What literary devices are found in " It Was a Dream" by Lucille Clifton?

In this
poem, Clifton pits a powerful (greater) dream self against her everyday self. She emphasizes the
weakness and smallness of the this everyday self by using a lower-case "i" to describe
it. This literary device of having a word function visually in a poem is called a
calligram.

Clifton uses , or
description using the five senses (i.e., sight, sound, taste, smell, and touch) to describe her
greater self. This self has an "extra" finger that "whirls" in a
"gyre"or circle of rage. We can visualize that finger: a shaking finger is what we
associate with a parent or a teacher, adding a sense of authority to the greater self. Clifton
continues to employ imagery to describe the intimidating presence of this greater self: she
twists "wild" hair, has "wild" eyes that spark, and she screams.

, or using the first word repeatedly at the beginning of
successive lines, comes into play with the "and"s that repeat three times in a row
near the end of the poem.

Clifton uses in the
repeated "w" sounds throughout the poem that replicate the blowing sound of wind and,
hence, the sound of the greater self. Finally, by using the title as both title and first line,
the body of the poem appears to begin "in
media res," or in the middle of the action.

What is the significance of the fire in Edgar Allan Poe's story "The Black Cat"? There's a symbolic phenomenon that I don't seem to understand.

The fire
functions on at least two levels of symbolism in the story. First, it's arguably a punishment
directed against the narrator by God, fate, or any supernatural avenging force, for his abuse
and murder of Pluto. Though in general Poe's tales seem to take place in a random and irrational
universe, there is at least an implied form of moral justice that emerges at crucial points
within his narratives. In "," the message that comes through is the obvious and
time-honored one that crime doesn't pay. Not only are the man's wealth and property destroyed,
but the gigantic image of the cat that appears on the wall is a warning to him that a
supernatural avenger is present that will destroy him personally as well.

Poe also uses the fire as a mechanism to reveal more and more of the narrator's aberrant mental
state. The man's rationale for the huge image of the cat is a convoluted exercise in denial
and...

What does the phrase "star-crossed" mean in relation to Romeo and Juliet?

I assume
that you're asking for an explanation of what "star-cross'd lovers" means in relation
to . The expression comes from the play'sand indicates thatand 's love is
ultimately destined to be thwarted by the stars.

In Shakespeare's
day,...

Do any characters in the story change in significant ways?

s story
is a tribute to the tenacity of the elderly female , Phoenix Jackson, who is present during the
entire action narrated in the story. The only other characters play minor roles; they are the
hunter, the nurse, and the attendant. In addition, Phoenixs grandson is important because he is
the motivator for her actions, but he does not appear in the story; the reader learns about his
existenceand more importantly, his illnessfrom the conversations among the nurse, the attendant,
and Phoenix when she finally arrives at the between.

Phoenix does not change
significantly during the course of the story. Although Welty has made her a static character in
this respect, Phoenix is not a flat character. She carries out her quest with not just
determination but also humor. During the period in which she has been caring for her sick
grandson, before the storys action begins, she haschanged through aging; her physical and mental
health sometimes seem to have declined. Phoenix keeps going and is not hampered for long by the
obstacles she encounters and overcomes; these characteristics indicate that the author intended
for the reader to appreciate and admire the grandmothers dedication to the
boy.